Official ways to check your Child Support Grant status
- Online: Visit services.sassa.gov.za and select the social grants option (not the SRD portal). Enter your 13-digit ID number and the cellphone number linked to your application.
- Phone: Call 0800 60 10 11 (toll-free, weekdays). Have your ID number ready. Use this for stuck applications, appeals questions, and non-SRD grant enquiries.
- In person: Visit your nearest SASSA office with your original ID book or smart card. See our office locator for locations.
The SRD portal (srd.sassa.gov.za) does not cover Child Support Grants. Use services.sassa.gov.za instead.
What your status result means
| Status | What it means | What to do next |
|---|---|---|
| Application received | SASSA has logged your application and is beginning the review process. | Wait. Re-check after a few days. Keep your application reference number handy. |
| Under review | SASSA is checking your documents, identity, and means-test information against government databases. | Ensure your phone is on for SMS updates. Do not pay anyone who claims they can speed this up. |
| Approved | Your application has been approved. Payment follows the monthly grant schedule. | Check our payment dates page and confirm your banking details are correct with SASSA. |
| Declined | Your application did not meet the eligibility criteria for this period. | Ask SASSA for the specific reason. You may be able to appeal within official timelines. Bring supporting documents to an office. |
| Pending documents | SASSA needs additional documentation to complete your application. | Visit a SASSA office with the requested documents. Bring your application reference number. |
Wording may vary slightly by channel. Always confirm the exact outcome with SASSA.
Common reasons for decline
- Means test failed: Household income exceeds the Child Support Grant threshold. Thresholds change periodically — ask SASSA for current limits.
- Incomplete documents: Missing birth certificate, ID copy, or proof of address. Double-check your local office requirements before reapplying.
- Child over 18: The Child Support Grant is only available for children under 18 years of age.
- Identity mismatch: Name, surname, or ID number does not match Home Affairs records. Visit Home Affairs to correct your details first.
- Already receiving for this child: A Child Support Grant may already be active for this child under another caregiver's name.
If you believe your decline was made in error, bring evidence to a SASSA office or call 0800 60 10 11 to discuss reconsideration.
How to appeal a decline
- Request the decline reason in writing from SASSA.
- Gather any documents that address the reason (corrected income proof, updated ID, birth certificate, etc.).
- Visit your SASSA office with the documents and your application reference number.
- Ask about the appeal timeline for your case — there are strict deadlines.
- Follow up on your appeal status using the methods above.
Appeals must go through SASSA. AllSASSA cannot lodge appeals on your behalf. Call 0800 60 10 11 for official guidance.
Important reminders
- Applications and status checks are free. Anyone asking for money to "guarantee" approval is committing fraud.
- Report fraud on 0800 06 01 13.
- Never share your SASSA card PIN, OTP, or banking details with anyone.
- AllSASSA is an independent information portal. We are not SASSA and cannot approve, decline, or change your grant status.
Frequently asked questions
How do I check my Child Support Grant status?
Use services.sassa.gov.za or call 0800 60 10 11. Enter your 13-digit ID number and follow the prompts for social grants (not SRD). You can also visit your nearest SASSA office with your ID book or smart card. Check our main status guide for step-by-step instructions.
How long does a Child Support Grant application take?
Processing times vary by office and workload. Applications can take anywhere from a few weeks to several months. After you apply at a SASSA office, you will receive an application reference number. Use this to track progress online or by calling 0800 60 10 11.
Why was my Child Support Grant application declined?
Common reasons include failing the means test (household income above the threshold), incomplete or incorrect documents, identity verification issues, or the child not being under 18. Ask SASSA for the specific reason in writing so you know what to address if you appeal.
Can I check my Child Support Grant status online?
Yes. Visit services.sassa.gov.za and select the social grants option (separate from the SRD portal). Enter your ID number and registered cellphone number. If online checks fail, call 0800 60 10 11 or visit a SASSA office.
When is the Child Support Grant paid each month?
Children's grants are usually paid on the third day of SASSA's monthly three-day stagger, after Older Persons and Disability grants. See our payment dates page for the official 2026/2027 calendar.
What if my Child Support Grant payment is late?
Check the payment schedule first, then verify your bank details are correct with SASSA. Wait at least one working day past your scheduled date before calling. Never share your PIN or pay anyone who claims they can speed up your payment.
How much is the Child Support Grant in 2026?
From April 2026 the Child Support Grant is typically R580 per qualifying child per month. Amounts may change with future budget announcements, so always confirm on sassa.gov.za before you budget.
Do I need to reapply for the Child Support Grant every year?
Child Support Grant applications do not automatically expire, but SASSA may request periodic reviews. Keep your contact details updated and respond promptly to any requests from SASSA. If your circumstances change significantly, notify SASSA immediately.